Quantix AI — Complaints Policy

Quantix AI Technologies Ltd. Level 39, One Canada Square, Canary Wharf, London E14 5AB, United Kingdom contact@quantixai.com

We Take Every Complaint Seriously

At Quantix AI, every subscriber's experience matters. If something has not met your expectations — whether related to your bot subscription, daily profit accrual, withdrawal processing, or platform performance — we want to know about it. We are committed to resolving every complaint fairly, transparently, and as quickly as possible.

This Complaints Policy explains how to raise a complaint with Quantix AI Technologies Ltd., what happens after you submit it, and what you can expect from us at every stage of the process.

Who This Policy Covers

This policy applies to all active and former Quantix AI subscribers across all subscription tiers — Starter, Growth, and Elite — regardless of capital size or contract duration. It covers complaints related to:

Bot subscription activation or deactivation issues
Daily profit accrual discrepancies
Principal return delays or disputes at contract end
Withdrawal processing issues
KYC / AML verification delays or disputes
Platform dashboard errors or data inaccuracies
Bot performance concerns outside disclosed risk parameters
Communication or support response issues
Any other matter related to your Quantix AI subscription

How to Submit a Complaint

Quantix AI provides two direct channels for submitting a formal complaint:

Email — Primary Channel Send your complaint in writing to: contact@quantixai.com Subject line: FORMAL COMPLAINT — [Your Account Reference Number]

Written Post Quantix AI Technologies Ltd. Complaints Department Level 39, One Canada Square Canary Wharf, London E14 5AB United Kingdom

Partner & Business Complaints Send to: partners@quantixai.com

What to Include in Your Complaint

To allow Quantix AI's compliance team to investigate your complaint as quickly and thoroughly as possible, please include the following information:

Your full name as registered on your Quantix AI account
Your Quantix AI account reference number
The subscription tier affected — Starter, Growth, or Elite
The date the issue occurred or was first noticed
A clear description of what happened and what outcome you expected
Any supporting evidence — screenshots, transaction records, email correspondence, or dashboard data
Your preferred resolution

The more detail you provide, the faster Quantix AI's London-based compliance team can investigate and respond.

What Happens After You Submit

Quantix AI follows a structured, fully documented complaints handling process:

Step 1 — Acknowledgement Within 24 hours of receiving your complaint, Quantix AI will send you a written acknowledgement confirming receipt, your complaint reference number, and the name of the compliance team member assigned to your case.

Step 2 — Investigation Quantix AI's London-based compliance team will conduct a full internal investigation. This includes reviewing your account history, bot trading records, transaction logs, dashboard data, and all relevant communications. We cross-reference all findings against Quantix AI's disclosed risk parameters, contract terms, and Subscriber Agreement.

Step 3 — Resolution Quantix AI aims to provide a full written resolution within 14 business days of receiving your complaint. For complex cases requiring deeper investigation — for example, cases involving bot performance data spanning multiple contract cycles — we may require up to 28 business days. If this applies, we will notify you in writing before the 14-day deadline with a progress update and revised timeline.

Step 4 — Final Response Quantix AI's final response will be issued in writing and will include a clear explanation of our findings, the decision reached, and any action Quantix AI will take. If compensation from Quantix AI's Compensation Fund is applicable, this will be confirmed in the final response along with payment timeline.

Complaint Resolution Standards

Quantix AI holds itself to the following standards on every complaint:

All complaints acknowledged within 24 hours
All standard complaints resolved within 14 business days
All complex complaints resolved within 28 business days
All final responses issued in writing with full explanation
All Compensation Fund awards paid within 7 business days of final response
All complaint records retained for a minimum of 5 years
Zero tolerance for retaliatory action against any subscriber who raises a complaint

Quantix AI Compensation Fund

Where Quantix AI's compliance team determines that a verified platform-side capital event has occurred — including technical failures, custody issues, or edge-case drawdown events exceeding Quantix AI's standard -5% daily drawdown circuit breaker — subscribers may be eligible for compensation from Quantix AI's dedicated Compensation Fund.

The Compensation Fund is:

Financed entirely from Quantix AI company profits — never from subscriber capital
Held in a segregated account entirely separate from Quantix AI operating capital
Capped at $20,000 per verified subscriber claim per formal compliance review

What the Compensation Fund covers:

Verified platform-side technical failures causing capital impact
Verified wallet custody issues outside subscriber control
Verified edge-case drawdown events exceeding disclosed risk parameters confirmed by compliance review

What the Compensation Fund does not cover:

Normal bot trading losses within Quantix AI's disclosed risk parameters (maximum 8.4% verified drawdown)
Losses resulting from general cryptocurrency market volatility
Withdrawal requests made before the contract maturity date outside standard contract terms
Losses resulting from subscriber-provided incorrect wallet addresses or KYC information

What We Do Not Consider a Valid Complaint

To maintain a fair and efficient process for all subscribers, the following are not accepted as formal complaints under this policy:

General dissatisfaction with cryptocurrency market conditions or volatility
Bot performance within Quantix AI's disclosed daily return range (0.5%–9.0% depending on tier) and verified maximum drawdown parameters
Requests to alter, cancel, or modify a subscription contract outside the terms agreed at activation
Complaints submitted without sufficient account identification or supporting information
Duplicate complaints already under active investigation

Escalation

If you are not satisfied with Quantix AI's final response to your complaint, you may request an escalation review by writing to Quantix AI's senior compliance officer at contact@quantixai.com with the subject line: ESCALATION REQUEST — [Your Complaint Reference Number].

Escalation reviews are conducted by a senior member of Quantix AI's London-based compliance team who was not involved in the original investigation. Escalation reviews are completed within 14 business days of the escalation request being received.

Quantix AI is committed to resolving every complaint internally before any external steps are required. However, subscribers are always free to seek independent legal advice at any stage of the complaints process.

Our Commitment to You

Quantix AI Technologies Ltd. is committed to treating every subscriber fairly, transparently, and with the highest standard of professional conduct throughout the complaints process. We do not tolerate:

Delays beyond our stated timelines without written explanation
Responses that fail to address the specific issues raised
Any form of discrimination or bias in complaints handling
Any retaliatory action against a subscriber for raising a complaint

Every complaint received by Quantix AI is reviewed by the compliance team, logged in our internal complaints register, and used to continuously improve our platform, processes, and subscriber experience.

Contact Details

General Support & Complaints: contact@quantixai.com

Business & Partner Complaints: partners@quantixai.com

Registered Address: Quantix AI Technologies Ltd. Level 39, One Canada Square Canary Wharf, London E14 5AB United Kingdom

Important Risk Reminder

Cryptocurrency bot trading involves substantial risk. Quantix AI's historical average annual ROI of 85% and daily return ranges of 0.5%–9.0% (depending on subscription tier) are based on 2–5 years of independently verified live trading records and are not a guarantee of future results. The maximum verified drawdown of 8.4% is not a guaranteed ceiling — past performance does not guarantee future performance. Only invest capital you can afford to lose. Quantix AI Technologies Ltd. is not a bank and funds are not FSCS protected.

This Complaints Policy was last reviewed and updated by Quantix AI Technologies Ltd. compliance team. Quantix AI reserves the right to update this policy at any time. Subscribers will be notified of material changes via their registered email address.

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